Where we are today ……

            Halcyon, Inc. DBA                                         Halco Plumbing & Heating

            Since 1984                                                      Halco MEPS

                                                                                    Service Quest Plumbing & Heating

                                                                                    PBS Supply Co.

                                                                                    Home Energy Performance by Halco

We started business in 1984 with two people – Hal & Tammy Smith.  The business started as Halco Plumbing & Heating DBA, a residential plumbing and heating service and installation contractor, and continued to grow until 1993 when we incorporated as Halcyon, Inc.

In 1994, we started doing more and more commercial work.  It was at that time we started doing this work under Halco Mechanical.  Halco Mechanical has continued to grow and has become the largest part of our business.  We currently do a lot of design and CAD work for our mechanical jobs.  This work is referred to as “design build” type work as opposed to traditional plan spec work.

In 2004, we formed Halco Electric to serve the commercial electrical market.  Then in 2007, we decided to combine Halco Mechanical and Halco Electric into what we know today as Halco MEPS.  The mission of Halco MEPS is to provide complete mechanical, electrical, plumbing and sprinkler design build services to the marketplace.

Also, in 2004, Service Quest Plumbing & Heating was formed.  It was formed because we saw a need in the market place that Halco could no longer fill.  Halco has become the area’s largest plumbing & heating residential service and installation contractor. Halco has grown to the point where they cannot always send the same technician to the customers’ home.  We have found that many customers prefer to see the same technician.  Service Quest was formed on one principle – Personal Service – My Promise.  We currently have two Service Quest businesses.  Service Quest of Seneca County and Service Quest of Ontario County.  Each of these businesses always sends the same technician.  The customers seem to like that.  We plan on expanding this concept into other counties that Halco currently serves.

Then in 2006, we started Home Energy Performance by Halco.  We have invested in a lot of training through the Building Performance Institute to bring to our customers the “whole house as a system” approach.  This part of our business continues to grow each and every day.

Following is a breakdown of the Halco family of business as they exist today:

 

Halco MEPS

Approx. 50 people, 7 million Annual Revenue

 

Halco Plumbing & Heating Residential Installation

Approx. 11 people, 2.5 million Annual Revenue

 

Halco Plumbing & Heating Service

Approx. 24 people, 2.5 million Annual Revenue

 

Service Quest

2 people, $300,000 Annual Revenue

 

PBS Supply Co.

12 people, $ 4,000,000 Annual Revenue

 

Home Energy Performance by Halco

4 people, $700,000 Annual Revenue

 

            Total Annual Revenue = $16,700,000

 

In Summary …..

 

We think we need to continue to work hard each and every day to continue to embrace technology and educate our people on an every day basis.  We feel if we can continue down this path and continue to have satisfied customers, we will prosper & grow.

 

MISSION STATEMENT

 

Since 1984, Halco Plumbing and Heating has been dedicated to providing extraordinary service and value to every customer we serve.  Each and every day the Halco team strives to provide the most innovative plumbing, heating, air conditioning, indoor air quality and energy performance products and services to Upstate NY.  We pledge to deliver services when our customers need us most by providing regular business hours, seven days a week until 9:00 pm without charging overtime, plus standard 24 emergency services.  Halco will always be the leader in providing training and NATE certified technicians for the highest educated staff in the state.  Our customers can rest assured that they will always be greeted by well groomed, drug free, trusting and caring technicians with the utmost integrity – always.

 

VISION STATEMENT

 

At Halco we are always “under construction”.  We continue to learn and to educate ourselves so that we can make tomorrow better than today.  We will become better by passionately striving to bring our customers extraordinary service and value each and every day.  For continued growth, prosperity and transition we will focus on all types of education including customer service, management, business, safety and technical training.  This will keep us ahead of the curve and on top of our game.

VALUE STATEMENT
 

Pride – A sense of one’s own dignity, worth and self respect

P = Participation

To have, take part or share with others.  Halco team members participate in continuing education so that we can bring our customers extraordinary service and value.

R = Reliability

        Is applied to every Halco team member to be counted on to deliver extraordinary service and value to our customers each and every day with passion.

I =  Integrity

        The quality or state of being of sound moral principals.  All Halco team members promise to treat our customers and fellow team members with the utmost respect and consideration.

D = Discipline

        Training that develops self-control, character, orderliness and efficiency.  All Halco team members passionately strives to add discipline to their lives each and every day.

E = Expect to win and you will win!!!